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Contacting us is easy. Go to the department you would like to e-mail by selecting below.

Frequently Asked Questions

For password recovery or to cancel your subscription, please look up for it at CCBill.com (https://support.ccbill.com), our designated E-ticket Supplier and Access Management Provider.
You may have a slow internet connection. Recommended speed is >3 Megabit/sec.
Try restarting your internet modem and computer. If your speed is too low you can choose to watch Low Bandwidth streaming option on the page or try using the Free Members Window Media Player downloads to save the videos.
Did you purcahse a membership at KristenBjorn.com? Purchases made on the VIDEO ON DEMAND area are not website memberships.
Make sure that your username and password match the information you originally signed up with (all passwords are case sensitive).
It's also recommended that you clear your cookies and cache when having any login issues.
Try to log into the site using a different web browser. We recommend either Google Chrome or Mozilla Firefox to test it. If this des not work, contact us at help@kristenbjorn.com. Do not try to log into your membership more than 3 times, otherwise your account will be temporaily blocked by our security system.
Please contact us at help@kristenbjorn.com and tell us the exact name of the film, scene, etc. and also forward the confirmation email that you received at the time of purchase. We will need the subscription number to locate your data. A new link will be generated and sent to you.
Please contact us at help@kristenbjorn.com and forward the confirmation email that you received at the time of purchase. We will need the subscription number to locate your data. We will reset your login and email you with a fully functional login.
No. If you are a member of KBjorn.com, you are able to sign up for a membership at SaravaProductions.com, and vice versa with a 50% discount. Our website KBcasting.com has no content that is not available on KBjorn.com. It just has less content, and it is more economically priced.
In order to get member's discounts, you must be logged into your account when shopping in these areas.
Yes you can. Follow the checkout process and when you get to the payment page click on "Checks Money Order" Please make your check payable to BDST, Inc. and mail to BDST, Inc 1521 Alton Road 740, Miami Beach, Florida 33139. Once your check has cleared our account your order will be shipped. You will receive a confirmation with your tracking information when your order is shipped.
The DVD that I purchased is damaged, what do I do? Please contact us at help@kristenbjorn.com and explain with as much detail what has happened. Please provide us with your order number as well. We will then make the appropriate correction.
Please contact us at help@kristenbjorn.com and explain with as much detail what has happened. Please provide us with your order number as well. We will then make the appropriate correction.
The first thing to do is to check your tracking number. For UPS check your package at: www.UPS.com , for USPS check you package at: www.USPS.com. If you still need further assistance please contact us at help@kristenbjorn.com and provide us with your order number. We will check the status of your order and email you with information about the status of your order.
Check the size of the file, compare it with the size on the VOD page. If its smaller the internet connection may have failed at some point during the download.
Check the e-mail you received your link on, and you will find a backup link, which will allow you 3 more chances to download the video. Minimize usage of other applications that might use your internet bandwidth during the downloads.
If the file size is correct and it wont play, try VLC player (www.videolan.org). If this doesn't work, contact us at onlinestore@kristenbjorn.com.
Members: you may download up to 3 videos per day throughout the membership area. Failed downloads of the same video do not count in the 3 video limit. If your download fails, try again. All videos are viewable without restrictions in online streaming mode. Titanmen and Lucas Kazan Scenes can be viewed in streaming mode only.

Change Password

CCBill password change form. You must be logged in to change password. (Epoch users; please send an e-mail to https://epoch.com/billingsupport in order to request a password change).

* Enter user name:  
* Enter new password:  



Need more information?

Password Recovery / Cancel a Subscription
For password recovery or to cancel your subscription, please look up for it at CCBill.com (https://support.ccbill.com), our designated E-ticket Supplier and Access Management Provider.



Online Store Purchases

onlinestore@kristenbjorn.com

Contact us if you would like to know order your order status or have problems with a purchase or a defective items. Defective items can be returned for the same merchandise only. In your e-mail, please include your name and order number. If you do not have your order number, please include any other information we can use to identify your order.



Membership Signup Errors

help@kristenbjorn.com

Contact us if you have problems with signup or registration. In your e-mail, please include your User name and Password.



Model Submissions

modelsubmissions@kristenbjorn.com

If you are interested in modeling for Kristen Bjorn, please send a photo (or several) along with a breif description of yourself (age OVER 18 ONLY, weight, height, location etc...). Please make sure you include contact information.



Missing or outdated links

webmaster@kristenbjorn.com

Please notify us of any out dated or missing links that you encounter. Before submitting this e-mail, please try to reload the page you are having problems with. We may be updating that page at the moment.



Epoch
For customer support of memberships purchased with Epoch, go to https://epoch.com/billingsupport.